PRIVACY POLICY
ERAKE Co., Ltd. (hereinafter referred to as "the Company") has established the following personal information protection policy, built a mechanism for the protection of personal information, and by ensuring all employees fully understand the importance of and are committed to the protection of personal information, we promote the safeguarding of personal information.
1. Management of Personal Information
The Company ensures that your personal information is kept accurate and up-to-date. To prevent unauthorized access, loss, damage, alteration, and leakage of personal information, we have implemented necessary measures such as maintaining our security system, developing management structures, and conducting thorough employee training. We implement rigorous safety measures and perform strict management of personal information.
2. Purpose of Use of Personal Information
(1)The Company uses the personal information specified in (2) below within the scope necessary to achieve the following purposes of use in providing telecommunications services (various services provided using the functions of the communication equipment itself).Purposes of Use of Personal Information and Information Used
①For providing and maintaining telecommunications services, for troubleshooting, investigating and responding to malfunctions, defects, and accidents of products, services, networks, equipment, software, etc., for after-sales service, for calculating and billing usage fees, and for other related business
(2)①〜③、⑤〜⑩
②For identity verification, contract screening and other related business at the time of application acceptance etc.
(2)①〜⑥、⑩
③To respond to consultations (opinions, requests, inquiries, etc.) from customers
(2)①〜⑩
④For analysis of sales and usage, for analysis and effectiveness measurement of various measures, for analysis for new service planning, for analysis for improving service quality and response service, and for other various analyses and surveys
(2)①、②、⑤〜⑩
⑤To prevent occurrence of fraudulent contracts, misuse, non-payment and to investigate and respond when they occur
(2)①〜⑥、⑩
⑥To provide information, advertisements, shipping of ordered products, lottery drawing of winners and gifts at campaigns, events, etc.
(2)①、②、⑤〜⑦、⑩
⑦For questionnaire survey related work
(2)①〜③、⑤〜⑩
Please note that even after the contract for the telecommunications service with the customer has ended, we may use personal information within the scope of the above purposes of use.
(2)The Company uses the following personal information within the scope necessary to achieve the purposes of use specified in (1) above.
①Name, email address, Apple ID, etc.
Name, address, date of birth, telephone number, email address, etc.
②Information related to usage fees, etc.
Information related to usage fees such as billing amount, payment status, payment method, etc.
③cardholder name, etc.Credit card number,
④ Information on public certificates, etc. Information on identification documents such as certified copy of register, seal registration certificate, driver’s license, passport, etc.
⑤ Information on services applied for Information on telecommunication services Information on additional services Information on various services provided by using the functions of the telecommunication device itself
⑥Information about the telecommunications equipment used
⑦Information about communication history, such as communication start/end time, communication time and destination number
⑧Location informationInformation about location information
⑨Browsing and usage information
⑩Other information obtained incidental to the provision of telecommunication services, such as application reception history, contents of opinions, requests, inquiries, etc.
3. Methods of notification, publication or obtaining consent, and user involvement
(1) Notification and Public Announcement The Company will provide notification and announcements regarding this policy by posting them on this application or on the Company’s website.
(2) Method of obtaining consent Consent shall be obtained by the method of obtaining consent when this application is launched for the first time.
(3) Method of user involvementThe acquisition of user information can be discontinued by uninstalling this application.
4. Prohibition of disclosure or provision of personal information to third parties
We will appropriately manage personal information received from customers and will not disclose personal information to third parties except in the following cases: l When we have the customer’s consent l When we disclose personal information to contractors to perform services requested by the customer l When disclosure is required by law 5. Security measures for personal informationWe take all possible security measures to ensure the accuracy and safety of personal information. 6. Compliance and Review of Laws and RegulationsWe will comply with Japanese laws, regulations, and other standards applicable to personal information in our possession, and will review and improve this policy as appropriate.
5. For inquiries regarding our handling of personal information, please contact the following
ERAKE Corporation TOC Building, 11th Floor, 7-22-17 Nishi-Gotanda, Shinagawa-ku, Tokyo 141-0031, Japan 50
Mail: [email protected].
Date of Enactment/Revision Enacted: November 30, 2022